BookInk LTD - Terms and Conditions of Service
Last Updated: September 2026
1. Introduction
These Terms and Conditions of Service govern your access to and use of the BookInk platform, mobile applications, client portal, consent application, website, and related services (collectively, the “Platform”), operated by BookInk LTD (“BookInk”, “we”, “us”, or “our”).
By creating an account, accessing the Platform, subscribing to a BookInk service, or otherwise using the Platform, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you must not use the Platform.
2. About BookInk
BookInk provides digital booking, scheduling, client management, electronic consent, communication, marketing, payment, and related software tools designed for tattoo studios, tattoo artists, and their clients.
BookInk provides technology and software services. BookInk does not itself provide tattooing, medical, cosmetic, or other treatment services.
3. Eligibility and Accounts
You must provide accurate and complete information when creating an account and must keep your account information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.
BookInk services may have different eligibility requirements depending on the service being used. Users must comply with all applicable laws and regulations in their jurisdiction.
4. Studio and Artist Responsibilities
Studios and artists are responsible for the services they provide to their clients and for ensuring that their business activities comply with all applicable laws, regulations, licensing requirements, health and safety requirements, age restrictions, insurance requirements, and professional standards.
Studios and artists are responsible for the accuracy of information displayed on their profiles, including availability, prices, services, portfolios, policies, and appointment information.
BookInk does not guarantee the quality, legality, safety, suitability, or outcome of any tattooing or other service provided by a studio or artist.
5. Client Responsibilities
Clients are responsible for providing accurate information when making a booking or completing consultation and consent forms.
Clients must follow the instructions and policies provided by the relevant studio or artist, including appointment, cancellation, deposit, identification, age, and aftercare requirements.
BookInk is not responsible for the actions, omissions, advice, or services of independent studios or artists.
6. Bookings and Appointments
BookInk provides tools that allow clients and studios to arrange and manage appointments. A booking may be subject to confirmation, availability, deposits, cancellation policies, or other requirements established by the relevant studio or artist.
BookInk does not guarantee that an appointment will be available, confirmed, completed, or provided by a particular artist or studio.
Any cancellation or refund rights relating to a tattoo appointment or studio service are generally governed by the applicable studio or artist’s own terms and policies, unless otherwise stated by BookInk.
7. Payments and Subscriptions
Where BookInk offers paid subscriptions or other paid services, the applicable price will be displayed before purchase or subscription.
Subscriptions may be charged monthly or according to the billing period presented at the time of purchase. Unless otherwise stated, studio plans are provided without a long-term contract and may be cancelled in accordance with the applicable subscription process.
Payments may be processed through third-party payment providers. BookInk does not store complete payment-card details where payment processing is handled by a third-party payment provider.
8. Deposits and Client Payments
Where the Platform enables a studio or artist to request or collect a booking deposit, the amount, purpose, refundability, and cancellation conditions may be determined by the relevant studio or artist.
BookInk provides payment technology and does not become the provider of the tattoo or other service purchased by the client.
9. Consent Forms and Client Records
BookInk may provide electronic consent and consultation forms that allow studios and artists to collect and manage information supplied by their clients.
Studios and artists are responsible for ensuring that the forms they use are appropriate for their services and comply with applicable legal, regulatory, insurance, health, safety, and professional requirements.
Electronic signatures and consent records are intended to provide a digital record of information and consent. They do not replace any legal, medical, or professional obligation that applies to a studio or artist.
10. Communications and Notifications
The Platform may provide appointment reminders, service notifications, direct messages, email communications, and other automated communications.
Although BookInk aims to provide reliable notifications, we do not guarantee that every notification will be delivered, received, read, or delivered without delay. Users remain responsible for checking their appointments and account information.
11. Marketing
Where the Platform provides marketing tools, studios and artists are responsible for ensuring that their campaigns, mailing lists, communications, and promotional content comply with applicable privacy, electronic communications, advertising, and marketing laws.
BookInk may provide tools for managing marketing communications but does not guarantee that a particular campaign will achieve a particular commercial result.
12. Acceptable Use
You must not use the Platform to:
- Break any applicable law or regulation.
- Submit false, misleading, fraudulent, or unlawful information.
- Infringe the rights of another person or organisation.
- Upload malicious code, viruses, or other harmful material.
- Attempt to gain unauthorised access to the Platform or another user’s account.
- Interfere with the operation, security, or availability of the Platform.
- Use the Platform for abusive, threatening, discriminatory, or unlawful activity.
- Copy, reproduce, resell, or exploit the Platform except as expressly permitted by BookInk.
13. User Content
You retain responsibility for content and information that you upload, submit, publish, or otherwise provide through the Platform.
You grant BookInk the permissions necessary to host, store, process, display, and transmit your content solely as required to operate and provide the Platform and related services.
You must ensure that you have the necessary rights and permissions to provide any content or personal information submitted through the Platform.
14. Intellectual Property
The Platform, including its software, design, branding, trademarks, logos, features, graphics, text, and other materials, is owned by or licensed to BookInk and is protected by applicable intellectual property laws.
Except where expressly permitted, you may not copy, modify, distribute, reverse engineer, reproduce, lease, sell, or commercially exploit any part of the Platform.
15. Third-Party Services
The Platform may integrate with or link to third-party services, including payment processors, communication providers, hosting providers, analytics services, app stores, and other external platforms.
Third-party services are subject to their own terms and policies. BookInk is not responsible for the availability, functionality, security, or content of third-party services.
16. Availability and Changes to the Platform
BookInk aims to provide a reliable service but does not guarantee that the Platform will always be available, uninterrupted, secure, or error-free.
We may modify, update, suspend, or discontinue features or parts of the Platform where reasonably necessary, including for maintenance, security, technical, legal, or operational reasons.
17. Suspension and Termination
BookInk may suspend or terminate access to an account or service where reasonably necessary, including where a user breaches these Terms, uses the Platform unlawfully, creates a security risk, fails to make required payments, or otherwise misuses the Platform.
You may stop using the Platform at any time. Where you have a paid subscription, cancellation may be subject to the applicable billing and cancellation terms presented when you subscribed.
18. Disclaimers
The Platform is provided as a technology service and is not a substitute for professional, medical, legal, financial, or other specialist advice.
BookInk does not guarantee the accuracy, completeness, suitability, or availability of information supplied by users, studios, artists, or third parties.
BookInk does not guarantee the quality, safety, legality, or outcome of any tattoo, treatment, appointment, product, or service offered by a third party through the Platform.
19. Limitation of Liability
To the maximum extent permitted by applicable law, BookInk will not be responsible for indirect, incidental, special, consequential, or loss-of-profit damages arising from or relating to use of the Platform.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.
Nothing in these Terms affects any statutory rights that cannot lawfully be excluded or limited.
20. Indemnity
To the extent permitted by law, you agree to indemnify and hold BookInk harmless from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful use of the Platform, breach of these Terms, violation of third-party rights, or content you submit through the Platform.
21. Privacy and Data Protection
Your use of the Platform is also subject to the BookInk Privacy and Data Protection Notice, which explains how BookInk collects, uses, stores, and protects personal data.
By using the Platform, you acknowledge that you have had the opportunity to review the applicable Privacy and Data Protection Notice.
22. Changes to These Terms
BookInk may update these Terms from time to time to reflect changes to the Platform, business operations, legal requirements, or other relevant circumstances.
Updated Terms will be published on the Platform. Where required by applicable law, we will provide additional notice of material changes.
23. Governing Law and Jurisdiction
These Terms are intended to be governed by the laws applicable to BookInk LTD and the relevant transaction or user relationship, subject to any mandatory rights and protections that apply to you under applicable law.
Where applicable law permits the parties to agree a jurisdiction, disputes shall be subject to the courts having appropriate jurisdiction in the relevant territory.
24. Contact
If you have questions regarding these Terms and Conditions of Service, please contact BookInk:
Email: Office@bookink.uk
By using BookInk, you confirm that you have read, understood, and agreed to these Terms and Conditions of Service.